Complaints Procedure

As soon as possible after the completion of any work by a vetted installer, we carry out inspections to ensure everything has been carried out to our expected usual high standards.

We always endeavour to deliver the best products and customer service for our customers. However, we understand that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, follow our complaints procedure below and we will respond promptly to ensure complete satisfaction.

Please contact us as soon as you can to allow us to resolve any problems as soon as possible.

It’s usually quicker to call or email, please call us on 0141 353 5064 or email us at complaints@doubleglazingadvicecentre.com

You can also write to us:

Double Glazing Advice Centre
4 Woodside Place
Glasgow G3 7QE

Where possible we aim to offer a route to resolution at first point of contact or within 24 hours where possible, if you are not fully satisfied with our response you can raise an official complaint.

You must speak with one of our complaint handlers who will acknowledge your complaint in writing within 7 days, we will fully investigate your complaint and return our findings and where justified offer a resolution with 28 working days.

If a vetted installer does not uphold your complaint, Double Glazing Advice Centre will send you a letter of deadlock

In the unlikely event we are unable to resolve your complaint using our own complaints procedure, you may wish to refer your complaint to Trading Standards.

You can raise a complaint via the following link https://www.buywithconfidence.gov.uk/make-a-complaint/

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